Privacy Policy

Information We Collect

We collect only what you choose to give us through our website, by phone, by text or by email:

• Quote and appointment requests: your name, phone number, email address, ZIP code, the service you want, your home size, your preferred date and time, and any notes you add.
• Contact and property manager forms: your name, company or property name, phone, email, the number of units you manage, the areas you serve and your message.
• Job applications: the contact details and work history you send us when you apply.
• Service details: your service address, how we access the property (such as a key, lockbox or code), and notes from our walkthroughs and inspections.
• Payments: invoice and payment records. Card details are entered on Square's checkout and handled by Square.

How We Use It

• To prepare quotes, confirm appointments and send reminders about your service.
• To provide the cleaning you requested, including reaching the property and reporting damage or maintenance issues.
• To send invoices, take deposits and payments, and keep business and tax records.
• To respond to questions, concerns and re-clean requests.
• To review job applications. Background checks are run only with an applicant's separate written consent.

We will call or text you about your request or service. We will not send marketing texts without your consent.

Who We Share It With

We do not sell or rent your personal information. We share it only with service providers who help us run the business, and only as needed for that work:

• Square, to send invoices and process payments. Square handles your payment information under its own privacy policy.
• Netlify, which hosts our website and delivers the requests you submit through our forms to us.
• Background check providers, for job applicants who have given written consent.

We may also disclose information when the law requires it, or to protect the safety of our clients, our team or the public.

Inside Your Home or Business

Your privacy matters on the job, too. Under our company policy, team members may not photograph, discuss or share anything they observe in a client's home or business, including on personal social media. Access codes, lockbox codes and keys are confidential and are returned or reset as you instruct after each job. Photos are taken only to document damage or maintenance issues for you.

Cookies, Tracking & Do Not Track

Our website does not use advertising or analytics cookies, and it does not track you across other websites. Because we do not track visitors, we treat every visit the same whether or not your browser sends a Do Not Track signal.

Our website is hosted by Netlify, which receives standard technical information such as your device's IP address when you visit. Our pages load fonts from Google Fonts, which also receives your IP address to deliver them. When you pay online, you leave our site for Square's checkout, which is covered by Square's privacy policy.

How We Protect It

We limit access to your information to the people who need it to serve you, and we use reputable providers for forms and payments. No method of storing or sending information is completely secure. If a security breach affects your personal information, we will notify you as required by law.

How Long We Keep It

We keep your information only as long as we need it to provide our services and to meet our legal, tax and record-keeping obligations.

Your Choices

You can ask us to show you the personal information we have about you, correct it, or delete it when we no longer need it for our records. Call, text or email us and we will respond within a reasonable time.

Children

Our website is meant for adults arranging cleaning services. We do not knowingly collect information from children under 13.

Changes to This Policy

If we change this policy, we will post the new version on this page with a new effective date.