POLICY Cancellations & rescheduling

Cancellation Policy

Plans change. Here is how to cancel or reschedule, how much notice we need, and what happens to your deposit.

Last updated November 2026

At a glance

Notice We Need

Notice is counted back from your scheduled appointment time.

Service	Notice to cancel or reschedule	With enough notice	With less notice
Standard, deep and listing-prep cleans	24 hours	Your $50 deposit is refunded or moved to your new date.	Your deposit may be kept as a late-cancellation fee.
Move-in / move-out cleans	48 hours	Your $100 deposit is refunded or moved to your new date.	Your deposit may be kept as a late-cancellation fee.
Property manager turnovers	48 hours	That unit's $100 deposit is refunded or moved to the new date.	That unit's deposit may be kept as a late-cancellation fee.
Recurring visits after your first clean	24 hours	No charge. We will find you a new time.	A late-cancellation fee may apply under your service agreement.

How to Cancel or Reschedule

Call, text or email us as early as you can. The more notice you give, the easier it is to find you a new time that works.

Why We Need Notice

We schedule crews by area each day to keep travel time down across Metro Detroit. A late cancellation leaves a crew without work that could have gone to another client. Move-outs need more notice because they take longer and are planned around lease dates and crew routes.

Rescheduling

Rescheduling follows the same notice windows as cancelling. With enough notice, your deposit moves to your new date at no extra cost.

Late Cancellations

If you cancel or reschedule with less notice than shown above, your deposit may be kept as a late-cancellation fee. For recurring visits without a deposit, a late-cancellation fee may apply as described in your client service agreement.

Your Service Agreement

This page summarizes our standard policy. If your client service agreement includes different terms, the agreement applies.